What is the food service leader’s purpose of an operation?
Who do you focus on? Yourself? Your restaurant guests? The people you lead? Who is it all about? If the main focus is you, then where is there room for others?
Try this exercise. Take you index finger and point it at what you wish to focus on. Ask you team members to point to their focuses as well. Where are their fingers pointing? Try it. Point your index finger at something, then look down at the other fingers and what do you see? The majority of the fingers will be pointing at you. The point of this exercise is that what you do with your leadership should be your main focus. How you lead is going to determine what happens each day. Leading can be very rewarding or very disappointing. [Continue reading]